Online Boutique Policies
Please call us at 609-703-0157 or email us at bowwowcouture@aol.com

Online Boutique Hours of Operation
To place an order over the telephone, or for any questions regarding an order placed, please call 609-703-0157

11 am till 9 pm eastern

Payment Methods When ordering by telephone, we accept Visa, Master Card, Money Orders and Personal Checks. Please be advised that if you pay by personal check, your order will not ship until the check clears.

Shipping Rates The total amount of your order will determine your shipping rate. All orders ship via USPS Ground unless rush delivery is requested over the telephone. The following rates apply to U.S. orders only, ground shipping. From $0.01 to $49.99 - $7.99 shipping From $50.00 to $99.99 - $12.99 shipping From $100 to $199.99 - $16.99 shipping From $200 and up - $19.99 shipping For express shipping, you must place your order over the telephone. Please contact us for international shipping rates. Sorry, we are NOT responsible for any lost items shipped outside the USA. Shipped by us or any of our outside 2nd party drop shippers.

Back-Ordered Items Most items are currently in stock and ship within 2 business days. Please allow 2 to 3 weeks delivery time for any out-of-stock items.

Returns and Exchanges All mail order items may be returned within 14 days in unused condition for an exchange or store credit only. We do not reimburse shipping fees, unless there was a mistake on our part. If you would like to exchange your item, please include the return form, with the way you would like to pay for the exchanged item to be shipped. We cannot take back custom or personalized items unless there is a workmanship defect. All sale and perishable items are final.Beds and Carriers are not returnable. Thank you, Teri Eby

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